Online Complaints Book
You may consult and submit an online complaint here.

 

EU

The European Union has created a website to support consumers in submitting their complaints regarding any dispute in which they are involved. You may access https://webgate.ec.europa.eu and submit your complaint.

 

ADR
In the event of a consumer dispute, the consumer may resort to the following alternative consumer dispute resolution entities:

 

CNIACC – National Centre for Consumer Conflict Information and Arbitration
Tel: 213 847 484

CACCDC – Consumer Conflict Arbitration Centre of the District of Coimbra
Tel: 239 821 690/289
Email: geral@centrodearbitragemdecoimbra.com

 

For more information, consult the consumer portal.